Returns and guarantee

Returns

Not right? Send it back within 30 days of delivery, used or not. Once it's back with us, you get a full refund to your original payment.

After 30 days, we still take it back, minus a 15% restocking fee.

• You cover return shipping, unless we sent the wrong item or it arrived damaged. Then we cover it.
• Refunds go out within 3 business days of receiving the item. Your bank may take a few more days to post it.
• Stickers, patches and other merch are final sale.

Guarantee

What's covered depends on the product.

• ACOG mounts: lifetime. If one fails in normal use, we'll replace it or refund it, and we want to know what happened.
• Slings, retention and bags: 1 year against defects in stitching, Velcro or hardware. Normal wear isn't covered.
• Other products: as listed on the product page.

Not covered

• Modification, misuse, or impact beyond normal use.
• Installing on optics a product isn't listed for. ACOG mounts fit the TA31 and TA11 only.
• Over-torqued screws.
• Red dot mounting hardware, which isn't included.

How to start a return or claim

Email sales@flatrange.com with your order number. We'll reply with the return address.